Privacy Policy

Introduction

At Mates, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agents service. Please read this privacy policy carefully.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, such as:

• Name and contact information
• Account credentials
• Payment information
• Communication preferences

Usage Information

We automatically collect certain information when you use our service:

• Chat conversations with AI agents
• Workflow configurations and automation settings
• System interaction logs
• Device and browser information
• IP address and location data

How We Use Your Information

We use the information we collect to:

• Provide and improve our AI agent services
• Process your transactions and manage your account
• Train and enhance our AI models
• Communicate with you about our services
• Ensure security and prevent fraud
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to restrict processing
• Right to data portability
• Right to object to processing

AI Training and Models

Your interactions with our AI agents may be used to improve our models and services. We implement privacy-preserving techniques and do not use your data to benefit other users or third parties without your consent.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with this privacy policy.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.