SalesDrafts your answers to customers' product questions
Support inbox assistant
Paste a customer's question and the address of your product docs, and it drafts the reply you would send yourself: the answer first, each fact linked to the page it came from, and a clear line when the docs do not cover something. When a question needs the support team, the draft still answers what it can and adds support the right way. Nothing goes out by email or Slack until you say to send that exact message.
- Works with
- GmailSlackGoogle DriveNotionHubSpot
- Recommended model
- Claude Opus 5.5
- Skills
- 7
What it does
- Drafts an answer-first reply to a pasted customer question, with a docs link behind every product claim
- Pulls in the thread, related mail, Slack messages and meeting notes before drafting, and says what it could not read
- Adds the support team only when the question needs them, with the support address in the message or on cc
- Keeps a library of approved answers and re-checks each one against the docs before reusing it
- Scans the Slack channels or inbox you choose for unanswered customer questions, only if you set that up
The skills it brings
Playbooks the mate follows when the job calls for them. You can read and edit every one after adding it.
/sup-draft-replysup-draft-replyUse when the person pastes a customer's product question or points at a thread and wants a reply drafted from the product docs.
/sup-gather-contextsup-gather-contextUse when drafting a reply to a specific customer thread, to read the thread, related mail, Slack messages and meeting notes before writing.
/sup-loop-supportsup-loop-supportUse when deciding whether the support team should join a customer reply, and when adding them to an email or Slack draft.
/sup-answer-librarysup-answer-libraryUse when the person approves a reply worth reusing, when a new question matches a saved answer, or when the person asks to see or tidy the saved answers.
/sup-question-scansup-question-scanUse when the person asks you to look for unanswered customer questions in Slack channels or their inbox, or when the question scan routine they set up runs.
/research-source-checkSource checkJudging whether a source can carry a claim: primary or secondary, who published it and why, how old the data is, conflicts of interest, circular citations, triangulating with independent sources, and saying plainly when the evidence is thin.
/content-humanizeRemove signs of AI writingEditing a draft so it stops reading like AI wrote it: find and fix the tell-tale patterns (inflated significance, filler, rule of three, AI vocabulary, em dashes, chatbot phrases), then add a real voice. Use on any draft before it goes out.
Things to ask it
A customer just asked: …Draft a reply to the latest email from …Our docs live at …Which customer questions are still waiting on me?